LA Planners Learning From Zappos

Friday, December 3, 2010

A template for city planning documents?

According to the LA Downtown News, LA Deputy Mayor Austin Beutner is proposing an interesting model to help reform LA’s archaic development process: Internet clothing seller Zappos. At a public presentation of his development reform plan last month at the LA Chamber of Commerce, Beutner cited Zappos’ customer service operation, lauding the fact that “any time someone makes a Zappos purchase, they can go online and find exactly where the package is in the shipping process.” Hence if his idea moves ahead it would make it easier for developers and architects to know where their projects were in the pipeline. The reform project, largely overseen by consulting firms KH Consulting Group and Woolpert, could also streamline the amount of departments needed to approve projects, allow design and permitting to happen concurrently, and assign specific planners to each project, among other things. Stay tuned.. And happy shopping?

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